Refund policy

Last updated: 20 July 2026

This policy applies to digital products, online courses, training and educational services purchased from By Lauren Education. Nothing in this policy limits or excludes any rights you have under applicable consumer law.

Digital products and downloadable content

Digital products include ebooks, guides, workbooks, templates, downloads, recorded education and other content supplied electronically.

When you request immediate access to digital content, you expressly consent to supply beginning during the 14 day cancellation period and acknowledge that your statutory right to cancel is lost once the download, stream or other digital supply begins.

Once digital access has begun, purchases are final, non refundable and non transferable, except where the content is faulty, not as described or where a refund or other remedy is required by law. Change of mind, purchasing the wrong product, duplicate purchasing, failure to download or access the product, lack of use, or personal circumstances do not create a right to a refund after access has begun.

If access has not begun and you wish to exercise a legal cancellation right, please contact us promptly at info@bylaureneducation.com.

Online courses and training

Bookings and access to courses, masterclasses, mentoring and other educational services are personal to the purchaser and may not be transferred without our written agreement.

If you ask us to begin providing a service during the 14 day cancellation period, you expressly request early performance. If you then cancel within that period, you may be required to pay for the proportion of the service already supplied. Once a service has been fully performed, your cancellation right is lost if you expressly agreed to early performance and acknowledged that consequence.

Once course or training access has been granted, or a service has begun, purchases are non refundable and non transferable except where required by law. Any discretionary request to move a booking or transfer access will be considered individually and is not guaranteed.

Technical problems and faulty digital content

If you experience a genuine technical problem with access or believe digital content is faulty or materially different from its description, please email info@bylaureneducation.com with your order number and details of the issue. We will investigate and, where appropriate, provide restored access, a repair, replacement content, a refund or another remedy required by law.

A failure to access content because of an incorrect email address, unsupported device, forgotten login details or a failure to follow the access instructions does not automatically create a right to a refund. We will provide reasonable assistance where possible.

How to contact us

To request a cancellation or remedy, email info@bylaureneducation.com with your full name, order number and details of your request. We may ask for reasonable evidence of purchase or of a reported fault.

Approved refunds will be made to the original payment method. Processing times may vary depending on your payment provider.